Department Reports - April 2026

April 2026 Department Stats/ Key Performance Indicators Permit Fee Utilization Report Year FISCAL YEAR REPORT FY26 Week 27 Week 28 Week 29 Week 30 Performance Indicator 4/3/2026 4/10/2026 4/17/2026 4/24/2026 Customer Service Activity Customers Assisted (DoralQ) 85 116 108 118 Average Lobby Wait Time (Goal <10m) 7 9 5 7 Average Service Time with Customer 12 13 15 12 Design Professional Meetings (311) Requested 9 3 7 6 Online Chat Portal Visitors (Tyler - Coming in 2026!) Online/Chat Engagements Phone calls (Received) 820 576 732 686 Phone calls answered 549 402 393 395 Call Success Rate (Goal >60% Average) 67% 70% 54% 58% 2.0 Permitting Performance Activity 2a. Applications Received (SWR: Permit Listing) 120 176 166 145 Permits & Plans Reviews (all depts) (SWR: Permit & Plan Reviews Listing) 643 764 602 575 2b. Permits Approved / Issued (SWR: Permit Issuance Summary) 99 113 168 97 Construction Value ($ millions) 6.16 $ 4.88 $ 7.84 $ 2.11 $ Total Fees Collected (Includes Extensions, Renewals, etc.) 116,513.67 $ 144,650.62 $ 172,485.91 $ 55,440.84 $ 2.0 Inspection Performance (Next Business Day) 2c. Inspections Requested (all depts) SWR: Inspection Listing 322 433 585 471 2d. Inspections Completed (Requested - Not Completed by Next Business Day) 320 412 513 458 Inspections Completed Rate (%) 99% 95% 88% 97% 2.0 Private Provider Activity 2e. Inspections by a Private Provider (AdvSearch: Private Provider Inspections Complete (By Type)) 3 3 5 2 % of Total Inspections Completed 1% 1% 1% 0% Plans Reviews by a Private Provider (AdvSeach: Private Provider - Plans Reviews) 2 2 0 3 % of Total Plans Reviews Completed 0% 0% 0% 1% 2f. Audits Performed on Inspections by a Private Provider 0 0 0 0 2h. Other Permissible Activities not contemplated above 2g. Building Department Positions Vacancies 5 5 5 5 Percentage Fully Staffed 88% 88% 88% 88% Permit Completion / Occupancy Data TCO/TCC's Issued (AdvSearch: TCO Inspections Completed) 6 8 2 6 CO/CC's Issued (AdvSearch: MDC Property Appraiser - CO Issued Report) 5 1 3 5 Building Department Updates  EnerGov o Internal Stakeholders Meetings ongoing  CRS Program Update o No updates at this time. Building Projects  PGA Cadillac Championship Event issued 4/28  Tropical Smoothie  Casper House Building Recertification Repairs  ZOM Site Work BD Administration  Personnel updates (e.g., new hires, training, staƯ achievements) o Posted: Structural Plans Examiner, Building Plans Examiner, Permitting Manager Reposted o Internal Posting(s): N/A o New Hires: Please welcome Eileen Paz, Solution Center Receptionist o Interviews Completed: N/AS o Vacancies: N/A o BCAIB: Iscander Garcia approved to sit for BU/Building Code Adminsitrator. Development Services Administration Updates o DSA/BD attended Strategic Planning Meeting o DSA hosted Special Events Permitting Workshop with IT & Rvrwrk o DSA hosted Outdoor Dining Workshops with PZ & BD o DSA attended eMerge Americas Conference